Braeside Retreats – Bespoke Luxury Holiday Pods in Caithness Braeside Retreats – Bespoke Luxury Holiday Pods in Caithness

Frequently Asked Questions

General Questions   Pod Questions   Site Questions

Is there a minimum stay?

Yes, two nights is the minimum period of stay at the pods. This is to allow us enough time to clean and maintain the pod and hot tub to the highest standard we can.

How can I change my booking?

Any requests to change bookings can be emailed to us at hello@braesideretreats.co.uk – we will always try our hardest to accommodate your needs where we can.

What time can I check in ?

You can gain access to the pod from 3pm onwards.

What time do I need to check out ?

We would like you to have left the pod by 10am

Do I have to pre-pay for my stay?

Yes, our policy is payment in full at the time of booking

Do I have to pay a security deposit?

There is no security deposit required but please report any breakages so we can attend to any damage as soon as possible.

What happens if I need to cancel?

We are unable to refund cancelled bookings less than 28 days prior to arrival .  We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason outwith this period.

How can I pay online?

We use safe online system, Sage Pay, which accepts all major credit and debit cards.

Do you take group bookings?

We are happy to accommodate your needs wherever possible and if you would like to hire the whole site please let us know by email and we can discuss a special deal.  We would like to discourage larger parties for hen/stags; as there is no communal area for a group to congregate, we do not feel the site is an appropriate venue for these activities.

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