Braeside Retreats – Bespoke Luxury Holiday Pods in Caithness Braeside Retreats – Bespoke Luxury Holiday Pods in Caithness

Terms & Conditions

BOOKING TERMS AND CONDITIONS

 

SITE TERMS AND CONDITIONS

THE SITE – Braeside Retreats is situated in a rural Highland location so there are areas of uneven ground, natural hazards, unmade paths and limited lighting. Please therefore take special care to avoid accidents. We strongly recommend that if you plan to venture out round the site in the hours of darkness you should bring a torch to assist you to try and prevent any accidents.

 

BEHAVIOUR – You are responsible for the behaviour of all members of your party. Please show consideration to other guests, our staff and our location. Noisy or disruptive behaviour, wilful damage to the location or accommodation or other behaviour considered buy our staff to be inappropriate may result in us asking you or a member of your party to leave the location immediately. No refunds or compensation will be given in these circumstances and we reserve the right to claim compensation for damages or inconvenience caused. The park is family friendly and we ask all guests to respect this and to adhere to a quiet time from 10pm in the evening.

 

CHILDREN – Children remain the responsibility of their parents or guardians at all times in the accommodation, on the park grounds.  Please ensure your children are supervised at all times and make sure you always know where your children are.  Please take special care to ensure that your children are supervised by a parent or guardian when using the playpark equipment or at the fire bowl area.  Safety of your children is paramount so please be vigilant and adhere by site policies.

 

HOT TUBS – Please ensure you read and follow all guidelines regarding hot tub use. Any damage to hot tubs caused by misuse will be charged for.

 

SMOKING  – Smoking is strictly prohibited in all properties and shared amenity areas.  Removal of smoke odours in buildings is extremely difficult and we reserve the right to evict any guest who we suspect is smoking or drug taking in any of our properties. Charges will be made to the guest to cover costs of any cleaning, deodorising and any loss of future rental revenue, which may occur as a result of smoking within a property.

DOGS – Some pods allow dogs.  When booking a pod, you MUST inform us at the time of booking if you wish to bring a dog. Please ensure that dogs are provided with their own bed. Pets are not permitted on furniture or beds. Guests will be liable for any damage caused or extra cleaning that may be required and you will be charged for this accordingly. Pets must be kept on a lead at all time and all dog waste must be collected. There are dog waste bins located on site. Dogs must never be left unattended in the pod.

 

COMPLAINTS – It is important to us that you enjoy your holiday and every effort has been made to ensure this. However, in the event of any concerns with your property, we will want to take action as soon as possible. It is essential that you contact us if any problem arises so that it can be resolved as soon as possible. It is extremely difficult (and sometimes impossible) to sort out difficulties unless told promptly.  Under no circumstances will any refund be considered if we have not been given the opportunity to rectify any problems during your stay. Regrettably we are unable to accept any complaints that are raised after departure.

 

WEATHER – At times we will experience adverse weather conditions. We cannot be held responsible for travel disruptions resulting in non-arrival because of bad weather.

 

VEHICLES – Each pod will allow parking for one or two cars.  Please DO NOT park on the grass or in such a way that you are obstructing access to other pods.

 

DAMAGE TO PROPERTY – Your property will be inspected after departure. You are responsible for the actual costs of any breakage or damage found in the accommodation along with any additional costs that may result. We reserve the right to refuse admission to any guest for any just reason. We reserve the right to evict offensive persons or pets. No refunds will be made. We reserve the right to make charges against credit cards or to invoice for damages.

 

DEPARTURE AND CLEANING OF PROPERTY – On Departure you agree to leave your accommodation clean, tidy and undamaged. The following basic level of cleanliness is required on departure. Cookers and ovens clean and fat –free. Crockery, cutlery, pans, glasses washed / dried and put away. Obvious spills and stains removed. Any equipment / furniture moved during the let is restored to original position. Bins emptied. Failure to meet this standard will result in a cleaning charge.